How To Transition Your Source-to-Pay System to Sustainment:
4 Tips to Plan for Post Go-Live

Initial go-live training only goes so far. Users change roles, processes evolve, and new features are released regularly. Without structured, ongoing training, user adoption and data quality quickly degrade. 

• Role-specific learning paths for buyers, contract managers, accounts payable and suppliers
• Regular refresher sessions tied to business cycles 
• Self-service learning materials and knowledge bases for at-your-own-pace support 

Training should be considered a core part of sustainment — not a one-time event. Strong training programs improve compliance, reduce support tickets, and empower users to use the system as intended. 

Most S2P platforms release new features multiple times a year. But taking advantage of those enhancements requires planning, testing, and communication. Without a defined cadence, organizations risk falling behind on functionality — or worse, breaking business processes with untested updates. 

During implementation, metrics often focus on go-live readiness. But post-go-live, your measurement strategy should shift to business outcomes. Sustainment teams need to track metrics that tell a story about how well the system is performing — and where there’s room to improve. 

Not every organization has the internal capacity to manage a growing and evolving S2P ecosystem. For some, sustainment means building internal expertise. For others, it’s about partnering with a managed services provider who understands both the technology and the business context.