"True value in procurement isn't just realized at the point of implementation, it's captured through continuous optimization and proactive sustainment. Studies show that companies with a robust support model see up to 20% higher ROI over the system's lifecycle, as they consistently adapt to evolving business needs and market conditions."
Carla Eboni, Partner at Optis
Procurement functions are under increasing pressure to deliver greater efficiency, cost savings, and compliance. Source-to-Pay (S2P) platforms have become essential for organizations looking to optimize their procurement processes, improve supplier relationships, and gain better financial visibility. However, what many organizations don't understand is that implementing an S2P solution is just the beginning — ongoing platform maintenance and support are critical to ensuring long-term success and value realization. Without continuous optimization, businesses risk system inefficiencies, compliance gaps, and reduced user adoption, ultimately impacting their bottom line.
Keeping up with frequent updates from leading S2P software providers can be daunting, especially when ensuring compatibility and minimal disruption. Many organizations struggle to stay on top of upgrade schedules, leading to unexpected issues and performance gaps.
S2P platforms are continuously evolving to introduce new functionalities, enhance security, and maintain regulatory compliance. However, organizations often lack the internal resources or expertise to manage these upgrades efficiently, leading to delays, compatibility issues, or reactive troubleshooting rather than proactive management.
Not all companies have dedicated IT administrators with specialized knowledge of S2P systems. Without the right expertise, organizations may face inefficiencies, prolonged downtime, and an inability to leverage the full potential of their platforms.
Many companies focus their IT resources on core business applications rather than procurement systems. As S2P platforms become more complex, specialized knowledge is required to manage configurations, troubleshoot issues, and optimize performance — resources that many organizations do not have in-house.
Managing an in-house support team can be resource-intensive, diverting focus from core business activities. Organizations may struggle with balancing operational demands while ensuring their S2P systems run smoothly.
As businesses scale, IT teams often become stretched across multiple priorities. S2P support is typically not a primary focus, leading to underinvestment in dedicated resources and a reliance on ad hoc problem-solving rather than structured, ongoing system sustainment.
Perform, by Optis, is designed to bridge this gap by providing expert-led sustainment, ensuring the stability and continuous improvement of your source-to-pay system. Our team acts as an extension of your organization, proactively managing system updates, resolving complex issues, and implementing best practices to help you maintain peak performance. With Perform, companies can focus on strategic procurement initiatives while leaving the complexities of platform sustainment to a team of specialists.
Our flexible Perform framework allows businesses to scale support based on their needs, ensuring they receive the right level of assistance without unnecessary overhead. Whether an organization requires essential stability, proactive enhancement, or a fully embedded sustainment team, Optis provides the expertise and structure necessary to maximize the value of their source-to-pay investment. Each model below is designed to be fully customizable to meet the unique support needs of each customer.
For organizations looking for foundational support to maintain the stability of their source-to-pay systems, the Essential Support model provides:
This model is ideal for organizations with some in-house IT capabilities with the need for occasional external expertise to supplement their efforts.
For organizations seeking support beyond issue resolution with proactive management and continuous improvement, the Advanced Support model provides:
Organizations that seek a more hands-on sustainment approach without the burden of managing a full-time internal team will benefit from this model.
Designed for businesses that require a fully integrated sustainment team, the Enterprise Support model provides end-to-end management of S2P platforms:
This model is best suited for large enterprises with complex procurement environments that demand a robust, forward-thinking sustainment strategy.
By investing in the right support plan with Perform, organizations can effectively sustain their source-to-pay platforms, retain operational efficiency, and act decisively on procurement opportunities.
Choosing the right sustainment strategy is critical in navigating evolving business landscapes, staying ahead of compliance changes, and optimizing procurement performance. With Optis as your sustainment partner, you gain more than just support — you gain a proactive, expert-driven approach to maximizing the full potential of your source-to-pay investment. Now is the time to take action and ensure your procurement systems are built for resilience, efficiency, and growth.
Discover the real-world application of Perform for Optis clients that have deployed market-leading software solutions. Find out how a partnership with Optis can be instrumental in transforming organizations' procurement processes.
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By leveraging Perform, organizations can navigate these challenges and trends effectively, ensuring their S2P solutions remain robust, efficient, and aligned with their strategic objectives.
