Source-to-Pay
Change Management

At Optis, we do change management differently. Our proprietary change management approach, tailored exclusively for Source-to-Pay, puts your users and suppliers at the forefront of technology transformation. Our scalable services allow organizations to confidently navigate new technology while keeping teams aligned and driving real adoption. Our three models fit our services with your capabilities, allowing you to reduce project risk and accelerate time-to-value.
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Change Management is Critical to Project Success

Project
Outcomes
Adoption Driven
Implementation Driven

Over 75% of S2P project outcomes depend on user and supplier adoption

Adoption driven results include supplier enablement, preferred buying channels, adoption to new S2P capabilities, insights-driven decision making, and compliance enforcement.

How much does Optis invest in supporting user and supplier adoption?

Our expertise, precision implementation, and focus on customer success lead us to place greater emphasis on driving adoption through Change Management.

Others
Adoption-Related Effort
Technical Implementation Effort
Optis
Adoption-Related Effort
Technical Implementation Effort

We Do Things Differently

Source-to-Pay projects commonly underinvest in Change Management. With generic approaches, the technical aspects of transformation projects tend to be prioritized, resulting in Change Management being treated as a secondary concern. 
Generic
The Optis approach seamlessly integrates Change Management into the core of the project, creating an adoption-driven implementation that prioritizes both the functional and human aspects of change. By embedding Change Management early, we ensure that users not only understand the new processes but embrace them, enabling a smoother transition and maximizing the project's impact. After all, even the best solutions fall short if users do not adopt the new way of working.
Optis Change Management Delivery Models

MODEL 1:
Optis Core Services

Baseline option with Optis providing a high-level strategic plan incorporating both advisory services and a Train-the-Trainer approach.

MODEL 2:
Optis-Led Shared Discovery

Blended approach involving both Optis and client sharing the Change Management responsibilities.

MODEL 3:
White-Glove Delivery by Optis

The Optis team is responsible for performing all Change Management efforts through the project lifecycle with assistance from client resources.

Our Methodology

Optis' Change Management Methodology consists of four elements: Align, Tailor, Act and Sustain. With our action-oriented Change Management approach, we can easily adapt to meet your specific needs through every project phase of implementation.
Change Management Phases
Project Phases

Interested in Change Management?

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How a $20b Global Financial Institution Modernized Their Source-To-Pay Technology

Post-implementation, the client has shifted to Perform mode, with a mandate to push adoption, implement new enhancements, and fully realize the benefits of the source-to-pay platform. While possible to move directly to Launch and Perform, in hindsight it is clear to see the initial Focus phase led to a more successful and predictable implementation with a lower solution total cost of ownership (TCO).

How a Global Retailer Transformed Procurement with Cloud Source-to-Pay

Highlights from this implementation included:

  • Competition generated through RFP saved over $2.8M in licensing fees (5-year term)
  • Requisition approval cycle times have been reduced to <1 day
  • Invoice approval cycle times have been reduced from 11 days to 2 days