Perform by Optis

More than just a helpdesk. Our application management services ensure stability and continuous improvement for your Source-to-Pay solution. Guarantee your solution and business processes mature in lockstep with your organization and the technology's pace of change. Retain the expert knowledge and support you need to sustain value and maintain your competitive edge.

Alleviate the challenges of managing an in-house support team

Access on-demand S2P solutions specialists, not general IT admins

Maximize ROI through continuous tailored funtionality to drive adoption

What is Perform?

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Optis Sustainment Services

Our customers buy from us because we help them sustain and continually improve their S2P systems, provide ongoing maintenance, enhancements, and technical support to ensure the smooth operation of the S2P platform with a specialized team of certified, on-shore resources.

What services are available?

Click + Below to Expand Each Service
Tailored to your specific business needs.

Core 
Helpdesk

Help Desk Technical Support​

Tier 1, 2 & 3* Helpdesk support and expertise for production bugs. Coordination with software provider for bug fix delivery and environment management.

User Maintenance & Guidance​

Managing access to platform and providing S2P expertise to help with using the tools, addressing questions, process knowledge and training.

Environment Management

Handling environment refreshes to ensure all your environments are up to date and in sync. Confirming data accuracy, supporting data imports and resolving data related issues.

Platform 
Administration

Enhancements Delivery​

Minor to medium impact and complexity configurations as requested and approved by the customer. Including UI enhancements, workflows, integrations, and much more.

Supplier & Catalog Enablement​

On-going support to onboard new suppliers and catalogs set up. Including punchout catalogs and cXML suppliers.

Release Management
& Upgrade Support​

Review upcoming releases and make recommendations for upgrades. Support the release upgrade with regression testing, and technical and business enablement for the new features.

Advanced 
Platform Support

Group Training Programs​

Execute training or re-training programs related to platform changes, regular refreshers, or new user groups.

Enhancements & New Modules​

Deploy new modules, including high impact changes to configuration or integrations.

Change Management Advisory​

Advise on overall change management strategy and planning, and execute change management activities such as initial assessments, documentation development and training delivery.

24x7 On-Call Support

Ensure rapid response and resolution for P1 issues in S2P operations, minimizing downtime during critical disruptions. A dedicated team is always available to handle system failures, service interruptions, and urgent procurement or financial issues.

Program 
Success

Action Planning For Success​

Determine what success looks like for Cornerstone and establish KPIs, targets, and action plans to get there.

ROI and Benefits Realization Reporting

Quarterly, executive-ready reports tracking progress against your program goals and industry benchmarks.

Improvement Plans​

Provide highly specific and tailored recommendations based on your implementation, objectives and desired results.

Rapid Issue Resolution

Proactive Management

Uninterrupted Operations

SLA Compliance

Want to get Perform?

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How a $20b Global Financial Institution Modernized Their Source-To-Pay Technology

Post-implementation, the client has shifted to Perform mode, with a mandate to push adoption, implement new enhancements, and fully realize the benefits of the source-to-pay platform. While possible to move directly to Launch and Perform, in hindsight it is clear to see the initial Focus phase led to a more successful and predictable implementation with a lower solution total cost of ownership (TCO).

How a Global Retailer Transformed Procurement with Cloud Source-to-Pay

Highlights from this implementation included:

  • Competition generated through RFP saved over $2.8M in licensing fees (5-year term)
  • Requisition approval cycle times have been reduced to <1 day
  • Invoice approval cycle times have been reduced from 11 days to 2 days

See Perform in Action

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