PROCUREMENT 101

Have You Reached Your Potential with Source-to-Pay Technology?

Introduction

Many organizations experience a stall in results after implementing a source-to-pay (S2P) platform. According to Gartner’s Procurement Technology Adoption Trends Report (2023), procurement teams on average manage just 38% of total spend through formal sourcing processes. Sourcing functionality remains underutilized, and many suppliers are never fully enabled, limiting automation and insight across the process. 

If these numbers sound familiar, it’s a sign your S2P technology is operational, but not optimized. Below we explore common downfalls of underutilization and three high-impact areas to focus on if you want to unlock the full value of your platform.

Spend Under Management remains low

Spend under management is one of the clearest indicators of procurement influence, and one of the first areas where S2P momentum tends to slow. While organizations may start strong, many hit a ceiling within the first year. 

Low spend under management typically reflects: 

  • Poor intake structure, allowing requests to bypass procurement 
  • Inconsistent usage of contracts, catalogs, and preferred suppliers 
  • Business stakeholders defaulting to legacy processes 
  • Limited integration with finance or budgeting systems 

1. capture more spend

Spend under management is a leading indicator of procurement’s reach and influence. Without a defined intake strategy, much of the organization’s spend will continue to bypass the system. To improve this metric, focus on the following: 

  1. Standardize intake processes: Sourcing and purchasing requests enter the platform early, before supplier decisions are made.
  2. Build sourcing thresholds, preferred supplier rules, and guided buying paths: Keep users on track without the requirement of manual enforcement.
  3. Analyze off-platform spend: Identify and close gaps through better visibility and stakeholder alignment. 

When intake is controlled and intuitive, more spend is able to flow through the system and procurement gains the visibility it needs to drive impact. 

2. Focus on sourcing

Sourcing tools are often one of the most underutilized features in S2P systems. Without category strategies or user confidence, teams revert to outdated methods and miss opportunities for value. To address this:

  • Develop or refresh category plans that prioritize strategic spend areas and define sourcing strategies in advance. 
  • Upskill procurement practitioners on how to run sourcing events and evaluate bids using the platform’s built-in tools.
  • Streamline sourcing templates, approval workflows, and event configurations so users can work efficiently without friction. 

With the right support, sourcing tools become key enablers of cost savings, risk reduction, and supplier innovation. 

3. enable suppliers

Supplier enablement is foundational to realizing downstream value. Many organizations have less than half their suppliers fully enabled, creating manual work and inconsistent data. To improve enablement: 

  • Prioritize onboarding for strategic, high-volume, and high-risk suppliers, not just those easiest to reach. 
  • Coordinate across procurement, AP, and risk teams to build a shared supplier onboarding model with clear ownership. 
  • Track and improve metrics like portal usage, e-invoicing adoption, and profile completion to ensure enablement sticks. 

When suppliers are fully onboarded, organizations unlock faster cycle times, fewer exceptions, and higher-quality data across the S2P process. Read more about the benefits of mature supplier enablement in our recent blog post.

CONCLUSION

If your source-to-pay technology isn’t delivering at its full potential, you don’t always need a reimplementation to see results. Improving intake, sourcing utilization, and supplier enablement can significantly boost the performance of your existing system. 

Optis partners with clients to close adoption gaps and translate platform functionality into measurable business value. Whether you’re one-year post go-live or five, it’s never too late to accelerate progress. Contact us today to learn more about how our team can help. 

Author

Carla Eboni, Partner

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