Coupa FAQs

how long does Coupa implementation take?

Implementation timeline is dependent on a variety of factors including scope of software, business readiness, and integration to your financial system or ERP. On the fast end of the scale, 4 months typically, upwards of 18 months for large, complex, multi-region and multi-ERP environments.

how many Coupa user licenses do I need?

User license breakdown is complicated. Typically, licensing is broken down into categories of use (driven by the activities they will perform in the tool), or licensing can also be driven by spend. We rcommend discussing with your Coupa sales contact, or you can contact us for better understanding. 

how much are Coupa subscription fees?

Software licensing or subscription fees vary widely depending on several factors, including the size and complexity of your organization, the specific modules being purchased, number of users or volume of spend, timing, and competition. If you need help preparing your business case with estimates based on your organization and needs, or would like help with optimizing your costs, Optis can help.

what does Coupa implementation cost?

General guideline is 1.5x to 3x the software costs. The high end of this range is also accounting for the depth of change management that is led by the implementation partner.

how do we do supplier enablement? Supplier Adoption?

This is the number one contributor to realizing the benefits outlined in your business case and is also the number one long term failure point of source-to-pay programs. The approach to ensuring success is having a comprehensive enablement program that includes collaboration in the project across catalogs, purchase orders, invoices, and engagement methods (email, supplier portal, and cXML). Most importantly, after go-live, full supplier adoption either requires transition to dedicated client resources, or ongoing "white glove" support from your implementation partner.

Will my suppliers use the Coupa supplier portal? Are there any fees?

Yes, during the sales process your Coupa point of contact can provide a match analysis to verify the number of your suppliers that are already using the portal, it is likely that many of them already are. Coupa does not charge suppliers fees to use the supplier portal. The success of supplier adoption is more closely tied to the enablement plan designed by your implementation partner. At Optis, we have regularly achieved >90% supplier adoption across direct and indirect spend.

I am a supplier, how can I submit my invoice through the Coupa Supplier Portal?

Contacting your buying organization is the best path to ensure you submit your invoice correctly.

Coupa Reviews

Many market analysts release annual reports on their view of the market, pulling from their own intelligence sources. These analysts include Forrester, Gartner, Spend Matters, and many more. Beyond market intelligence, consulting firms which implement the solutions have hands on experience with the technology and their customer base and can give you a better understanding of how your organization might be suited to the solutions on the market. Optis has experience implementing for clients in virtually all industries and can provide a tailored perspective.

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