Platform value is realized post-go-live. Here is what changes when Optis stays on.
Without a sustainment partner
With Optis
Without a sustainment partner
With Optis
expertise
×
Leaves with the implementation team
✓
Stays with a team that knows your configuration
support
×
Stops at the standard product
✓
Tier 2 and 3 helpdesk for your setup, across North American business hours
change requests
×
Backlog grows during the learning curve
✓
Administrative support and enhancements delivered as you need them
adoption
×
Slips once the launch team is gone
✓
Carried from go-live through extended hypercare, with no gap in coverage
accountability
×
Unclear once the project closes
✓
SLAs with penalties if we miss them, on Premium Managed Services
Swipe to see full chart.
Coverage that scales with you.
Start where you need coverage today and add more as your team and platform grow.
01
Extended Hypercare
Support carries straight from go-live into day-to-day running, with no gap in coverage.
02
Helpdesk
Tier 2 and 3 support across North American business hours.
03
Platform Admin
Ongoing administration and enhancement requests, delivered as you need them.
04
Premium Managed Services
Adds Tier 1 and a fully managed ITIL run model, backed by SLAs.
Targeted Support
Fully Managed
Start anywhere in the lifecycle.
Our three service lines support procurement teams through every phase of people, process, and technology maturity. You can start with any service line, depending on your needs.
Procurement Application Management
Ongoing support for Coupa, Ivalua, SAP Ariba and Zip after go-live.
Procurement Strategy & Advisory
Assessments that show where you stand and what to do next.
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